Use Cases
AI agents are being adopted across industries to automate complex knowledge work.
Mark Spancer
Feb 17, 2026
Where AI Agents Deliver Real Value
AI agents are increasingly used to automate workflows that traditionally required continuous human supervision. Rather than executing isolated commands, agents can interpret objectives, gather information, and complete multi-step processes across tools and environments.
Operational and Knowledge Work Automation
In business environments, agents support research synthesis, customer operations, internal reporting, and software development workflows. For example, an agent can analyze incoming support tickets, categorize issues, draft responses, and escalate only edge cases to human operators. Similarly, research agents can review large document collections, extract insights, and produce executive-ready summaries.
From Assistance to Execution
The shift from AI assistants to operational agents represents a major evolution. Instead of waiting for prompts, agents can monitor triggers, react to changing conditions, and proactively complete defined objectives — reducing manual coordination and accelerating decision cycles.
